MELWI
Shipping & Returns
Everything you need to know about your order, delivery and returns.
SHIPPING
Estimated Delivery
Orders are estimated to arrive within 12–15 days.
SHIPPING
Free Shipping
We offer free shipping to the United States, United Arab Emirates, and selected Gulf countries.
ORDER TRACKING
Track Your Order
A tracking number is provided with your order.
RETURNS
Change of Mind
We do not accept returns for change-of-mind purchases.
DAMAGED OR DEFECTIVE
Something Wrong With Your Ondine?
If your Ondine arrives damaged or defective, please contact us by email with your order number, photos, and a short video showing the issue. You can keep the product — no return is required. We'll review your request and arrange a replacement when applicable.
NEED HELP?
We're here for you.
For any special situation or issue with your order, please contact us by email. We'll review each case individually.
Contact Melwi